In the event that you are not satisfied and you wish to return a product, you may do so within 14 days of the receipt date. We will gladly authorize returns of UNWORN shoes within 14 days of receipt of your order or if you return your purchase after this period but within 28 days, you may exchange the item for other merchandise. Please always email us at service@uggbootsdiscounter.com prior to your returns with your order number for the returning address.

You do have a statutory duty to take reasonable care of returned or exchanged products. Therefore, please do not damage the goods whilst you inspect them or try them on for size. You must ensure that you return the original undamaged packaging along with the item/s you are unhappy with.

Return

Customers are responsible for return shipping costs. After receiving your returned parcel, we will refund you via the original payment method used for purchase. Please be noted all returns will subject to a 15% restocking fee. Meanwhile the original shipping charges shall be deducted from the refund amount. You will receive a confirmation email when your account has been credit.

Exchanges

Customers are responsible for shipping fees occurred during the exchange procedure. Exchange will be processed only after the original item is received. We cannot accept liability for goods that get lost or damaged when they are returned that we recommend all packages should be returned via a postal traceable way.